MANAGED IT + CYBERSECURITYSOFTFUSION / SUPPORT
Choose your computer type above when a Softfusion technician asks you to begin a remote-support session. For all other help, call our team directly.
Call 212-983-5050 ↗Our 24/7 help desk helps your people through device, network, email, cloud, and application issues. We also manage the systems behind those requests, from endpoints and servers to backup and planning.
Our 24/7 SOC monitors security signals, investigates suspicious activity, and helps coordinate a response. Report an unusual sign-in, phishing message, endpoint alert, or possible data exposure promptly.
SUPPORT LIBRARY
These short guides offer first steps and explain when to bring in the support team.
A quick way to tell whether the problem is one device, the wireless network, or the internet connection.
Read the guide ↗
Check the obvious blockers and help support find a printer problem without interrupting coworkers.
Read the guide ↗
Find out whether the issue is Outlook, your connection, or the mailbox service.
Read the guide ↗
Spot sync warnings early so shared work stays current and files do not get overwritten.
Read the guide ↗
Record the symptoms and try low-risk steps before a slow device disrupts the day.
Read the guide ↗
Pause before interacting and report a message that could be phishing.
Read the guide ↗
An unrequested approval prompt deserves immediate attention, even if it seems harmless.
Read the guide ↗
Unexpected sign-ins or sent messages call for a prompt, coordinated response.
Read the guide ↗
Verify a changed bank account or urgent wire request using a trusted contact route.
Read the guide ↗
Preserve the details and get security involved quickly when a device raises an alert.
Read the guide ↗