Check the printer itself
Look for a paper jam, empty tray, toner alert, or error on the printer's display. Confirm it is powered on. If other colleagues cannot print either, the issue may be with the printer or its network connection rather than your computer.
Check your print job
- Verify that you selected the intended printer, especially if the office has multiple floors or locations.
- Make sure you have not selected “Print to PDF” by mistake.
- If a confidential document is stuck, tell IT before repeatedly sending it to a shared printer.
When to contact Softfusion
If the printer is still offline, send its name or asset label, the exact message, and whether anyone else can print. Do not factory reset a shared printer or change its network settings. Microsoft's offline printer steps cover common Windows checks.