What is slow?
Note whether the delay affects everything or just one app or website. Check when it started and whether colleagues see the same behavior. If the computer shows a security alert, skip troubleshooting and contact support.
Safe first steps
- Save open work and close apps or browser tabs you are no longer using.
- If your organization permits it, restart the computer when you can pause your work safely.
- Confirm the device is plugged in and your connection is stable.
When to contact Softfusion
Tell the help desk the device name, affected app, approximate start time, and any recent error. Do not install “PC cleaner” utilities or disable security software. Microsoft's performance guidance offers further device checks.