Narrow down the issue
Open a trusted website to confirm your device has internet access. Check whether Outlook displays “Working Offline,” “Disconnected,” or a sign-in prompt. If your company permits webmail, try signing in through your usual bookmarked company page; this helps show whether only the desktop app is affected.
Before you retry
- Look in Outbox for a message waiting to send. A large attachment may be delaying it.
- Check whether the issue affects incoming mail, outgoing mail, or both.
- If you receive an unexpected password prompt, do not enter credentials into an unfamiliar page. Contact support.
When to contact Softfusion
Share the exact error, the first time it appeared, whether webmail works, and whether coworkers are affected. Avoid deleting and recreating your account without guidance. Microsoft's Outlook connection guidance lists additional checks.