Help desk extension
Add user-support capacity or escalation coverage while the internal team retains environment ownership.
MANAGED IT + CYBERSECURITYSupport
CO-MANAGED IT SERVICES
Extend your internal team without losing control.
Softfusion works alongside internal IT staff to add capacity, specialist knowledge, managed tools, project support, and cybersecurity with clearly divided responsibility.
WHAT THE SERVICE COVERS
Fill specific gaps without creating new confusion.
Co-managed IT works when tools, authority, communication, escalation, and ownership are explicit. We design the relationship around the internal team—not around replacing it.
Monitoring and maintenance
Share responsibility for managed devices, patching, health monitoring, inventory, and standards.
Microsoft 365 administration
Support identity, email, collaboration, licensing, permissions, onboarding, and configuration.
Managed cybersecurity
Extend visibility, investigation, protection, containment options, and response coordination.
Specialist and project support
Add planning and execution capacity for migrations, office changes, networks, and upgrades.
Clear ownership and reporting
Document service boundaries, escalation paths, access, reviews, and responsibility for decisions.
COMMON QUESTIONS
Start with the environment you have now.
What is co-managed IT?
Co-managed IT combines your internal technology staff with an outside partner responsible for clearly defined tools, systems, support functions, projects, or security capabilities.
Does Softfusion replace the internal IT team?
No. The purpose is to extend internal capacity and specialist coverage while preserving the internal team’s business knowledge and authority.
How are responsibilities divided?
We document ownership, escalation, access, communication, tooling, service boundaries, and review practices before work begins.
Can co-managed IT include cybersecurity?
Yes. It can include managed detection and response, endpoint protection, email and identity safeguards, assessment work, and coordinated incident handling.
BROOKLYN-BASED / SERVING NY · NJ · CT · AND BEYOND
Turn separate technology problems into one practical plan.
Tell us about your team, locations, systems, current provider, and recurring concerns. We’ll begin with what the business depends on.
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